Decoding Change
Designing the Future
The examples below represent just a small sample of the work Kim has done over the years. All offerings are highly customizable and can be tailored to fit the unique needs of each client or event.
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Consulting
Kim leverages her expertise in research and organizational development to help clients define and execute new goals. She has worked with business leaders to optimize recruitment, onboarding, soft-skills training, and organizational culture initiatives.
She introduced a custom leadership check-in tool focused on feedback, candor, and team cohesion. By the end of the year, the hospital saw a measurable reduction in Gen Z and Millennial turnover—proof that intentional leadership can drive real results.
Partnering with Baptist Health South Florida
Kim worked with Baptist Health South Florida to improve engagement and retention. What began as a keynote focused on leading across generations evolved into a year-long consulting engagement. Each month, Kim met virtually with hospital leaders to build momentum around leadership accountability, communication, and connection.
Research
Kim conducts original research for clients across industries, helping them understand the driving forces behind consumer and social behaviors. This research can be shared in the format most suited to the client’s needs, including video, written analysis, or live presentation.
“Kim really does her homework. She is not only extremely knowledgeable with her overriding research insights, but then she applied those insights specifically to our company challenges and questions. She makes sure her points are well researched, relevant and eye-opening. Kim also has a great skill of presenting data in an entertaining, fun way that keeps her audience fully engaged.”
client: Nestle Waters Brands
Michael J Pengue, President
Partnering with Nestlé
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Partnering with Disney
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Kim is currently leading a research center in partnership with Filene focused on next-generation customer growth. Her work blends quantitative analysis with human-centered insights to help organizations understand emerging consumer behaviors.
Projects include
An influencer trust experiment uncovering how young consumers decide who—and what—to believe online.
A report on modern financial vices, exploring how trends like sports betting, buy-now-pay-later, and overconsumption threaten Gen Z’s financial stability.
A financial snapshot of Gen Z, revealing how this generation thinks about money, status, and convenience in a rapidly shifting economy.
This research provides leaders with the clarity they need to reach and retain the next generation of customers, clients, and members.
Partnerships
Kim works with think tanks, trade organizations, NGOs, and select commercial partners to explore the evolving forces influencing work, community, and culture. These partnerships open the door to shared learning and insights that extend far beyond the boardroom.
The study explores how today’s youth define adulthood, assess wellbeing, approach work, and navigate evolving family dynamics. By surfacing both cultural nuance and global commonalities, the research equips leaders with the insights they need to engage the next generation with authenticity and relevance.
Partnering with The Young China Group
Kim partnered with The Young China Group to design the framework and research architecture for EY’s Global Youth Study—a landmark project surveying 10,000 young people across 10 countries.
